Please note that once you have booked an experience with us it means that we have reserved time in our schedule
Please review the FAQ regarding weather. Events are on rain or shine. Customers will receive a full refund, credit, or rescheduled to future time slot in case of owner cancellation due to severe weather or other unforeseen circumstances.
If you need to cancel a booking that is more than 2 weeks away you will be eligible for a credit/gift card for the amount paid. If it is less than 2 weeks from your booking we do not offer refunds or credits.
***Please note this does not apply to any of our special or seasonal events which are non-refundable including:
If you need to cancel a booking that is less more than 2 weeks from your booking you will be eligible for a Gift Card.
If you need to cancel a booking we can transfer the booking to someone of your choosing. If cancelling a Llama-Gram for special events the location must be within 12 miles from original delivery address.
Deposits for Events
Deposits to hold special events are non-refundable.