Cancellation Policy

Please note that once you have booked an experience with us it means that we have reserved time in our schedule

Weather

Please review the FAQ regarding weather. Events are on rain or shine, etc. Customers will receive a full refund, credit, or rescheduled to future time slot in case of owner cancellation due to severe weather or other unforeseen circumstances.

Refunds

If you need to cancel a booking that is more than 2 weeks away you will be eligible for a refund. This does not apply to our special events (Valentines Llama-Grams, Mother's Day Llama-Grams, Llamaween, Llamacorn Hikes and Llama Santa; please note these are non-refundable)

Gift Card

If you need to cancel a booking that is less than 2 weeks away you will be eligible for a Gift Card.

Transfer Tickets

If you need to cancel a booking we can transfer the booking to someone of your choosing.

Deposits for Events

Deposits to hold special events are non-refundable.